As a cooling tower manufacturer with a global reach, we collect information to support our operations, enhance your experience, and fulfill your requests, all while adhering to Indian legal standards. The information we collect is categorized as follows:

Personal information (or "Personal Data" as defined under the DPDP Act) refers to data that identifies you as an individual. We collect this only when you voluntarily provide it or when it’s necessary to deliver our products and services. Examples include:

• Contact Information: Your full name, email address, phone number, company name, job title, and physical address (e.g., within India or abroad). This may be submitted through our Site’s contact forms, quote requests for cooling towers, or inquiries about installation or support.
• Business Transaction Details: Details such as purchase orders, billing and shipping addresses, payment information (e.g., bank account details, UPI IDs, or credit/debit card data), and GSTIN (Goods and Services Tax Identification Number) for Indian transactions or export-related documentation for international orders.
• Account Information: If you register on our Site to access product specifications, order history, or technical resources, we may collect your username, password, and preferences (e.g., language settings).
• Professional Correspondence: Data shared during interactions with our sales, engineering, or support teams, such as cooling tower design requirements, site conditions (e.g., temperature or humidity data), or compliance needs for Indian industrial standards (e.g., Bureau of Indian Standards).

Non-personal information does not directly identify you but helps us improve our services and Site functionality. This includes:

• Usage Data: Technical details like your IP address, browser type and version, operating system, device type (e.g., mobile or desktop), approximate location (derived from IP within India or abroad), pages visited (e.g., cooling tower models, technical guides), referral sources, and time spent on the Site.
• Cookies and Tracking Technologies: We use cookies and similar tools to enhance usability, track Site performance, and personalize content (e.g., remembering your preferred cooling tower category). These are deployed in compliance with Indian IT Rules, and you can manage them via browser settings (see Section 5).
• Aggregated Data: Anonymized statistics, such as total Site visitors or popular product inquiries, used to optimize our offerings without identifying individuals.

We process your information to deliver high-quality cooling towers and services, ensuring compliance with Indian laws. Specific purposes include:

• Customer Service and Support: Responding to inquiries about cooling tower specifications, installation, or maintenance; providing technical assistance; and fulfilling requests for quotes, product documentation, or site visits (e.g., within India or for export).
• Order Fulfillment: Processing orders for cooling towers, spare parts, or services; managing shipping logistics (domestic or international); and issuing invoices or payment confirmations, including GST-compliant documentation for Indian customers.
• Product Improvement: Analyzing feedback and usage patterns to enhance our cooling tower designs, adapt to Indian climatic conditions, and develop new features or accessories.
• Marketing and Communications: Sending updates about our latest cooling tower models, industry developments, or promotional offers (e.g., discounts for Indian industrial buyers or export incentives). You may opt out at any time (see Section 5).
• Website Optimization: Improving the Site’s design, content, and functionality based on user interactions, ensuring accessibility for our Indian and international audience.
• Legal Compliance: Adhering to Indian laws, such as maintaining records under the Companies Act, 2013 for taxation or the DPDP Act for data protection, and responding to lawful requests from Indian authorities.
• Security: Protecting our Site and business from cyber threats, fraud, or unauthorized access, as required under the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011.

BLUECHIP Industries does not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your data only as permitted under Indian law:

• Service Providers: We engage trusted vendors to support our operations, such as:
  • Website hosting and IT service providers (e.g., Indian or global cloud platforms).
  • Logistics companies (e.g., Indian couriers or international shippers like Blue Dart or DHL) for delivering cooling towers.
  • Payment gateways (e.g., Razorpay, Paytm) to process transactions securely. These entities are classified as "Data Processors" under the DPDP Act and are contractually bound to protect your information per Indian standards.
• Business Partners: Limited data (e.g., shipping details) may be shared with distributors or installation contractors (in India or abroad) to fulfill your order, with your consent or as part of a transaction.
• Legal Obligations: We may disclose information if required by Indian courts, government agencies (e.g., GST authorities, cybercrime units), or under laws like the Information Technology Act, 2000 or DPDP Act.
• Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred to a successor entity, with assurances of compliance with Indian data protection laws.
• Safety and Rights Protection: We may share data to safeguard our employees, customers, or business interests (e.g., resolving disputes), as permitted under Indian law.